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Customer Service

  • Shipping & Delivery

    All orders under $149.00 dollars will be charged at a flat rate of $9.90 including GST. All orders over the $149.00 threshold will be shipped free of charge. These shipping costs only apply if the customer is based in Australia. For all overseas, please use our shipping calculator in the shopping cart area, prior to the check out. Delivery (packaging) of goods is on the same or next day and sent via the Auspost system. If the item you have selected is out of stock, we will notify you within 24 hours. At that point, you will have the option of placing the item on backorder (we will let you know expected delay) or a full refund. If you require further assistance, please feel free to contact us at anytime.

  • Privacy & Security

    Please visit our privacy policy page for detailed information regarding your privacy and security while using our website. The privacy policy sets out how Motorcycle Race Gear uses and protects any information that you give Motorcycle Race Gear when you use this website. Motorcycle Race Gear is committed to ensuring that your privacy is protected.

  • Returns & Replacements

    Please read through our returns and replacements policy details below. For any questions regarding these policy outlines, please give us a call prior to ordering through our online catalog.

    • If you are not satisfied with your purchase you can return it for a full refund or store credit on the cost of the product.
    • Please note we do not cover any postage costs associated with returning the goods for exchange, warranty or refund.
    • All products returned must be in new, unused condition with all packaging and tags included. Once the items are ridden in or installed on the bike we are unable to take them back. The only exception to this would be defective items.
    • Our No Hassle Policy applies to Closeout and Sale items, shop with confidence.
    • Eligible returns or exchanges must be arranged within 30 calendar days from the shipping date.
    • The return or exchange must be shipped back to Motorcycle Race Gear within 10 business days of notifying us of your intention to exchange or refund.
    • We reserve the right to apply a restocking fee when the item in question does not meet our return criteria. An example of this would be missing or damaged packaging.
  • Ordering

    We accept a range of payment methods during the checkout process. You have the option of Paypal, Credit Card and Bank deposit and even processing orders on our hotline. If you'd like to check on the status of your order, you can log into your account or contact us via our contact form or by phone, and we will be glad to assist you.

  • Payment, Pricing & Promotions

    Prices are listed in Australian dollars and include GST (10% Goods & Services Tax). If you are an international customer then Australian GST will not apply to your order upon checkout. We reserve the right to change prices at our discretion. We accept a range of payment methods during the checkout process. You have the option of Paypal, Credit Card and Bank deposit and even processing orders on our hotline.

  • Viewing Orders

    To view your current order status, please use My Account tab at the top of this page. Here you will find all the necessary information regarding the items you have ordered along with tracking numbers and other items and info in relation to your order with Motorcycle Race Gear.

  • Updating Account Information

    To view and or update your account information, simply visit the My Account tab at the top of this page. There you will find all details related to your account including your account details, address book, product reviews, product tags, wishlists, newsletter subscriptions, store credits and gift cards.